SL Power’s New Customer Experience Center Grand Opening & Ribbon Cutting Ceremony

SL Power Electronics is proud to report on the memorable grand opening of their new Customer Experience Center (CEC) on May 30th, 2019 in the town of Sharon, Massachusetts – 25 miles southwest of Boston. To commemorate the event, the company performed a ribbon-cutting ceremony. With the SL Power team behind him, Bill Fejes, COO of Steel Partners (SL Powers parent company), cut the grand opening ribbon – officially declaring SL Power’s new, state of the art Customer Experience Center fully operational.

The new CEC is a customer support and applications engineering center of excellence. The CEC is staffed with experienced power supply design engineers and technicians whose sole purpose is to provide unparalleled support to customers in resolving applications challenges either with SL Power products or system design issues. This augments SL Power’s frontline FAE team with “back office” hardware technical support.

The challenges faced by the CEC generally concern resolving system compatibility issues and system optimization to meet different regulatory standards having to do with safety and EMI/EMC. The CEC’s many capabilities include: EMC Disturbance Testing (dips/surges), EMI Testing (emissions), DC Load Emulation, Safety Tests, Thermal Tests, Detailed Functional Tests and Failure Analysis. EMI/EMC and thermal issues are the most common challenges that occur when integrating power products into a system. Utilizing sophisticated test equipment available at the CEC, our dedicated application support staff helps customers quickly identify and resolve any hardware and functional problems. Resolving these Time-To-Market obstacles results in significant cost savings.

“This experience center can save customers thousands of dollars in development time and integration efforts. Pre-compliance testing alone typically costs $2,000 per day at commercial test labs, and we are able to offer them to our customers at no additional charge. This is just one example of how the CEC enables SL Power to deliver value-added services to our customers that ultimately results in better collaboration and a stronger partnership. The center also serves as a hub for innovation with collaborative design workshops with our customers, and product benchmarking to ensure our customers have the ideal power solution. This level of customer intimacy is unique to our industry and is at the heart of our mission as a global organization.” – Lorenzo Cividino, Director of Applications Engineering

The new CEC provides improved facilities and incorporates upgrades that enhance SL Power’s capabilities – the most important of which is the Anechoic Chamber which greatly enhances our EMI/EMC testing capability. The CEC is an incredible asset delivering unprecedented value for our customers. The state-of-the-art equipment and capabilities of this facility not only saves customers a considerable amount of time and money but enables SL Power to deliver focused support throughout every stage in the customer’s product development process – further bolstering SL Power’s commitment to delivering world-class customer support.

The Representative Team

• Bill Fejes - COO Steel Partners
• Tim Croal - CEO Power Solutions Group
• Karim Alhusseini - Vice President & General Manager
• Shri Chandrasekharan - Global Product Management & Marketing Director
• Lorenzo Cividino - Global Applications & Support Director
• Ron Cunningham - Sales Director
• Paul Kingsepp - Global Product Line Manager
• Ernest Grechanik - MarCom Manager
• Steven Komendanchik - Field Applications Engineer
• Rojan Karmacharya - Field Applications Engineer
• Thomas Chen - Field Applications Engineer
• Domingos Teves - Engineering Technician
• Hai Ho - Development Engineer

Event Pictures