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Premium Services
Reduce maintenance costs and simplify forecasting with total service plans, ensuring faster turnaround times for AE products and supporting multi-year contracts.
Set up an exchange program, schedule on-site visits, or bundle multiple services to maximize your savings.
Set up an exchange program, schedule on-site visits, or bundle multiple services to maximize your savings.
Field Service
Our dedicated and experienced field application engineers and field service engineers will visit your site to perform a range of maintenance amenities for your units. Field service availability varies by product, including:
- Installation and commissioning
- Inspection and troubleshooting
- Acceptance testing
- Classes and certifications
- Fully traceable calibration and alignment
- Field upgrades
Exchange Program
By setting up a customer program for managed spares, you can quickly exchange faulty parts with readily available replacements, ensuring that your equipment remains operational with minimal disruption. This program is designed to streamline maintenance and improve overall efficiency. Units received at AE service centers are replaced and shipped within 48 hours.
An exchange program is a strategic service model designed to enhance operational efficiency and reduce downtime. When your unit fails, you can immediately receive a replacement unit from a managed pool of exchange products. This pool can include new, refurbished, or repaired units, tailored to meet your specific needs for expediency, budget, and lifespan. By providing a replacement unit before receiving the failed one, the program ensures minimal disruption to your operations.
This approach significantly lowers capital equipment investment, reducing the need to purchase additional backup units. Additionally, it streamlines the maintenance and repair process, allowing for quicker turnaround times. Overall, an exchange program offers a cost-effective and reliable solution to maintain productivity and operational continuity.
An exchange program is a strategic service model designed to enhance operational efficiency and reduce downtime. When your unit fails, you can immediately receive a replacement unit from a managed pool of exchange products. This pool can include new, refurbished, or repaired units, tailored to meet your specific needs for expediency, budget, and lifespan. By providing a replacement unit before receiving the failed one, the program ensures minimal disruption to your operations.
This approach significantly lowers capital equipment investment, reducing the need to purchase additional backup units. Additionally, it streamlines the maintenance and repair process, allowing for quicker turnaround times. Overall, an exchange program offers a cost-effective and reliable solution to maintain productivity and operational continuity.
Total Service Plan
We offer customized service bundles that include calibration, alignment, and extended warranty. Services will include scheduled calibration with adjustment and repairs as needed. Any software/firmware upgrades are also made available for customers.
The Total Service Plan (TSP) is a fully customizable plan which can combine our in-house Calibration & Alignment for calibration sources, our Field Services, and our Extended Warranties in one convenient and easy to follow program. TSP members have access to high level Service features such as:
• Discounted Repairs, Calibrations, and Alignments
• Discounted Extended Warranties
• Combined Field Service and Factory Service programs
• Priority lead times and exchange programs for upgrades and refurbishments
Start saving today and inquire about how we can help you develop a customized Total Service Plan.
The Total Service Plan (TSP) is a fully customizable plan which can combine our in-house Calibration & Alignment for calibration sources, our Field Services, and our Extended Warranties in one convenient and easy to follow program. TSP members have access to high level Service features such as:
• Discounted Repairs, Calibrations, and Alignments
• Discounted Extended Warranties
• Combined Field Service and Factory Service programs
• Priority lead times and exchange programs for upgrades and refurbishments
Start saving today and inquire about how we can help you develop a customized Total Service Plan.
Resources
Total Service Plan for Pyrometers Brochure
In-depth information about in-house and on-site services and SafeGuard Protection Plans for Pyrometers
View Resource
Total Service Plan for Pyrometers Flyer
1-Page Introduction to our Total Service Plan for Pyrometers
View Resource
Total Service Plan For Thermal Imagers Flyer
1-Page Introduction to our Total Service Plan for Thermal Imagers
View Resource
Total Service Plan for Thermal Imagers Brochure
In-depth information about in-house and on-site services, LumaTrend Asset Monitoring Software, and SafeGuard Protection Plans for Thermal Imagers
View Resource
Total Service Plan For Calibration Sources Flyer
1-page introduction to our Total Service Plan for Calibration Sources (Blackbodies)
View Resource
Total Service Plan for Thermometers and Calibrators Flyer
1-Page Introduction to our Total Service Plan for Series 900 Thermometers and Calibrators
View Resource
Training and Classes
Let us bring our knowledge to you with on-site training and consultations. And save money with our classroom training and certification courses. Our sessions combine theory and hands-on learning to ensure complete comprehension of our solutions.
Application Support with Fab Walks or Fab Audits
We offer comprehensive on-site reviews and consultations, meticulously recording the serial numbers of all AE units to provide a tailored menu of service offerings. Whether you aim to expedite tool installations or resolve specific application concerns, you can trust Advanced Energy to address challenges that impact your time and material resources efficiently and effectively.
Classes and Certifications
Our classes cover various topics and accommodate all learning levels. And, depending on class size, we can deliver classes on-site.
On-site Training
Learn how to quickly make the most of your new instrument with on-site training. Rapid Startup courses are available for thermal imaging, infrared thermometry, blackbodies, and others.
Application Support with Fab Walks or Fab Audits
We offer comprehensive on-site reviews and consultations, meticulously recording the serial numbers of all AE units to provide a tailored menu of service offerings. Whether you aim to expedite tool installations or resolve specific application concerns, you can trust Advanced Energy to address challenges that impact your time and material resources efficiently and effectively.
Classes and Certifications
Our classes cover various topics and accommodate all learning levels. And, depending on class size, we can deliver classes on-site.
On-site Training
Learn how to quickly make the most of your new instrument with on-site training. Rapid Startup courses are available for thermal imaging, infrared thermometry, blackbodies, and others.
Resources
Extended Warranties
An extended warranty offers peace of mind by covering unexpected repair costs, ensuring your product remains in top condition for years to come. Whether you have a brand new item or one that's been in use for several years, our extended warranty provides comprehensive protection against mechanical and electrical failures. Enjoy the convenience of hassle-free repairs and replacements, saving you time and money. With our extended warranty, you can avoid the stress of sudden breakdowns and costly repairs. Our flexible plans are designed to suit your needs, offering coverage options that fit your budget. Sign up today and experience the confidence that comes with knowing your product is protected.