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Services
Advanced Energy has a global network of over 400 professionals and best-in-class manufacturing facilities in multiple countries. We provide an unparalleled portfolio of services that goes beyond standard repair, using field data to develop preventative programs that increase product lifespan and minimize downtime.
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Equipment Services for Every Stage of the Product Lifecycle
Repair
- New Product Purchase
- Under Warranty
- Out of Warranty
- Extended Product Life
Our worldwide service centers provide fast cycle times, use only AE-qualified parts, and follow the original product's specifications and test procedures for the highest quality repair or calibration.
| Product Family | Calibration | Calibration with Alignment |
Total Support Package (TSP) |
||||||
|---|---|---|---|---|---|---|---|---|---|
| Term of Agreement | Annual | One Year | Two Years | Three Years | Five Years | One Year | Two Years | Three Years | Five Years |
| TEGAM 5540 | | | | | | | | | |
| Lumasense | | | | | | | | ||
| Plasma Power | | | | | | | |||
Calibration and Alignment
- New Product Purchase
- Under Warranty
- Out of Warranty
- Extended Product Life
Advanced Energy has the tools and processes to ensure your equipment continues to meet its original specifications. Our products are calibrated at global AE service sites with proprietary technology designed to exceed industry standards.
| Product Family | Calibration | Calibration with Alignment |
Total Support Package (TSP) |
||||||
|---|---|---|---|---|---|---|---|---|---|
| Term of Agreement | Annual | One Year | Two Years | Three Years | Five Years | One Year | Two Years | Three Years | Five Years |
| TEGAM 5540 | | | | | | | | | |
| Lumasense | | | | | | | | ||
| Plasma Power | | | | | | | |||
Total Service Package
- New Product Purchase
- Under Warranty
- Out of Warranty
- Extended Product Life
We offer customized service bundles that include calibration, alignment, and extended warranty. Services will include scheduled calibration with adjustment and repairs as needed. Any software/firmware upgrades are also made available for customers.
| Product Family | Calibration | Calibration with Alignment |
Total Support Package (TSP) |
||||||
|---|---|---|---|---|---|---|---|---|---|
| Term of Agreement | Annual | One Year | Two Years | Three Years | Five Years | One Year | Two Years | Three Years | Five Years |
| TEGAM 5540 | | | | | | | | | |
| Lumasense | | | | | | | | ||
| Plasma Power | | | | | | | |||
Service Agreements
- New Product Purchase
- Under Warranty
- Out of Warranty
- Extended Product Life
Reduce annual maintenance costs and simplify forecasting by building a custom service agreement into your annual operating plan. We have the capability, expertise, and capacity to provide repair services, upgrades, refurbishments, exchange, and other service offerings to support maintenance and use of AE Products. We offer multi-year contracts and provide faster turnaround time for covered products.
| Product Family | Calibration | Calibration with Alignment |
Total Support Package (TSP) |
||||||
|---|---|---|---|---|---|---|---|---|---|
| Term of Agreement | Annual | One Year | Two Years | Three Years | Five Years | One Year | Two Years | Three Years | Five Years |
| TEGAM 5540 | | | | | | | | | |
| Lumasense | | | | | | | | ||
| Plasma Power | | | | | | | |||
Refurbishments
- Under Warranty
- Out of Warranty
- Extended Product Life
Extend product life and reduce mean time between failure by replacing time-dependent components during reactive or preventative maintenance. Get the performance you would expect at the time of original manufacture for a fraction of the cost of a new unit
Retrofit
- Out of Warranty
- Extended Product Life
Replace existing, aged, discontinued, or unrepairable devices of any make and model with a new, drop-in solution, which is transparent from a specification and operation standpoint.
Upgrades & Enhancements
- Under Warranty
- Out of Warranty
- Extended Product Life
Take advantage of the latest engineering innovations to optimize long-term product performance. Add custom-engineered solutions to utilize new feature sets and functionality
Conversion
- Under Warranty
- Out of Warranty
- Extended Product Life
Convert your outdated AE unit to a newer version to extend product life and add new features for a fraction of the cost of a new purchase
Exchange Program
- New Product Purchase
- Under Warranty
- Out of Warranty
- Extended Product Life
Set up a custom exchange program of managed spares to reduce capitial equipment investment and minimize downtime associated with routine maintenance and repair.
Trade In
- Extended Product Life
Leverage your original investment and reduce the cost of a new unit by trading in your old unit.
Used Equipment
- Extended Product Life
We have a catalog of high-quality current, and legacy used products that have been fully tested and maintained. These products are covered under warranty with options available for extended warranty as well.
Field Services
Our field service engineers are available to support your on-site needs. We can properly secure and mount products, hook up your electrical connections, validate alignment and calibrate, and test to your specifications. Field service availability varies by product, contact us to learn how we can help.
Installing & Commissioning
We take pride in installing the products we sell. We focus on fit, form, and functionality.
Contact UsSet-up
Set-up includes positioning, alignment, calibration verification, and operation validation.
Contact UsInspection
Inspections are made throughout installation. If any material does not meet quality standards, it is replaced without question.
Contact UsHand-Over
Installation is not complete until you are fully satisfied. We provide a product demonstration and review a step-by-step checklist together.
Contact UsDocumentation
On-Site Training and Classes
Let us bring our knowledge to you with on-site training and consultations. And save money with our classroom training and certification courses. Our sessions combine theory and hands-on learning to ensure complete comprehension of our solutions.
Application Support
Whether you want to accelerate tool installations or address specific applications concerns, you can rely on Advanced Energy. We conduct on-site reviews and consultations to address challenges that erode your time and material resources.
Contact UsClasses & Certifications
Our classes cover various topics and accommodate all learning levels. And, depending on class size, we can deliver classes on-site.
Contact UsOn-Site Training
Learn how to quickly make the most of your new instrument with on-site training. Rapid Startup courses are available for thermal imaging, infrared thermometry, blackbodies, and others.
Contact UsExplore Additional Services
Customer Experience Center
Collaborate and solve design Challenges with Advanced Energy's Customers Experience Centers (CECs), offering sophisticated test equipment and real-time testing at any stage of the design lifecycle, empowering you to make critical design decisions.
Customer Experience CenterRepair Services ROI Calculator
Make a smart choice for your bottom line by choosing an Advanced Energy repair center or authorized partner, and use our ROI calculator to compare total operation costs with third-party repair services.
Repair Services ROI Calculator